Returns Policy

Returns Policy


1 - Your returned item must arrive at the boutique no later than 14 days after you receive the order.After this time we cannot accept the order for refund;

2-  We strongly recommend that you contact us to raise your return within 7 days of receiving your order to ensure that it arrives at the boutique within 14 days.Please contact us via email if you have any queries relating to this;

3- Please note that we will only collect returns from the same country to which your order was delivered.If you have returned an item from a country other than your delivery country, you might have to pay additional import duties.

4 - Once your return has been received by the boutique and it complies with the returns policy, you will be refunded by your original payment method;

5 - We strongly advise all customers to check orders thoroughly upon delivery before removing any attached security tags and before disposing of any original packaging;

6 - Items must be returned unworn, undamaged and unused with original tags attached.If an item comes with a security tag this must be left on. If the security tag is removed then the returned item will not comply with the returns policy and will not be refunded

7 - We recommend that you return items in their original packaging to ensure the necessary protection when in transit;

8 - Returns are not accepted for earrings of any type, nor for any bespoke/commissioned jewellery or made to order pieces.


Contact Us To Make A Return


If you have changed your mind about keeping your purchase, you can return it

and receive a refund for the vast majority of products.

Notify us of a refund by completing the contact form or email us:

contact@cristinacipollijewellery.com


Can I return a piece of jewellery?


To return an item it must be unused, undamaged and within its original 

packaging. We offer a 14 days returns policy, however this does not apply to 

certain items of excluded jewellery, which are outlined below. Please be 

aware that the goods need to be sent back to the Boutique of origin within 14 

days and meet the requirements detailed below to be eligible for a refund.

Return items will be checked by the Boutique to confirm that they have been 

returned unworn and in the same condition as they were sent. Following this, 

your payment will be refunded back to your original payment method.


Which products are excluded from the refund policy?


The following items are excluded from our refund policy and cannot be 

returned:

Personalised items, bespoke items, customised items and items that 

have been made to order.

Earrings, for safety and hygiene reasons.

Items that have had their security tag removed.

Items that have been worn or are not in the same condition as when 

they were shipped.


What if the jewellery was broken or faulty?


In the rare situation where your order is received broken or faulty, please 

contact our team and we will look to get a replacement shipped to you as 

quickly as possible. You will need to send back the original piece; if the faulty 

item is not received, you may be invoiced for the replacement.