Terms & Conditions

1. THESE TERMS

1.1 What these terms cover: These are the terms on which we supply the products listed on our website (www.cristinacipollijewellery.com)to you (the “Product(s)”).

1.2 Why you should read them: Please read these terms carefully before you submit your order for the Product(s) to us (an “order”). These terms tell you who we are, how we will provide Product(s) to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms please contact us at contact@cristinacipollijewellery.comto discuss.

1.3 These terms apply to our sale of Product(s) to you as a consumer. If you are a business and would like to buy our Products(s) please contact us at contact@cristinacipollijewellery.com

 

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 Who we are: We are Cristina Cipolli Jewellery Limited, a company registered in England and Wales. Our company registration number is 11336178, our registered office is at 64 Pembridge Villas, London, W11 3ET and we operate the website www.cristinacipollijewellery.com (“our website”). 

2.2 How to contact us: You can contact us by emailing us at contact@cristinacipollijewellery.com. If you are emailing us please include details of your order (such as your order number) to help us identify it.

2.3 How we may contact you: If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 “Writing” includes emails: When we use the words “writing” or “written” in these terms, this includes emails.

 

3. OUR CONTRACT WITH YOU

3.1 Order process: Our shopping pages on our website will guide you through the steps you need to take to place an order with us. Please take the time to read and check your order at each stage of the order process.

3.2 How we will accept your order: Our acceptance of your order will take place when we email you to accept it (“Acceptance Notification”), at which point a contract will come into existence between you and us for the Product(s) you have ordered.

3.3 If we cannot accept your order: If we are unable to accept your order, we will inform you of this either by telephone or in writing and will not charge you for the Product(s). This might be because the Product(s) is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Product(s) or because we are unable to meet a delivery deadline you have specified.

3.4 Your order number: When you place your order we will assign you with an order number when we send you our Acceptance Notification. It will help us if you can tell us the relevant order number whenever you contact us about your order.

 

4. OUR PRODUCTS

4.1 The Product(s) may vary slightly from their pictures: The images of the Product(s) on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Product(s). Your Product(s) may vary slightly from those images.

4.2 Questions and clarifications: Although we have made every effort to be as accurate as possible, the Product(s) sizes, colours, dimensions and measurements indicated on our website may not be precise. If you have any doubts about the colour, size or any specification of the Product(s) you wish to order, please contact us prior to placing your order on our website.

4.3 Product(s) packaging may vary: The packaging of the Product(s) may vary from that shown in any images on our website.

4.4 Making sure your measurements and information are accurate: If we make any Product(s) to measurements you have given us or are providing engraving services, you are responsible for ensuring that the measurement and engraving instructions are correct.

5. CHANGES TO PRODUCTS

5.1 Your right to make a change: If you wish to make a change to the Product(s) you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Product(s), the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 7)

5.2 Our right to make changes: We may change the Product(s):

(a) to reflect changes in relevant laws and regulatory requirements; and

(b) to implement minor technical adjustments and improvements. These changes should not affect your use of the Product(s).

 

6. PROVIDING YOU WITH THE PRODUCT(S)

6.1 We offer complementary delivery in central London zones 1-3

6.2 Delivery costs: The delivery costs for each country vary. Any delivery times quoted are in working days.
We reserve the right to change or discontinue the London free delivery arrangement at any time.

6.3 When we will provide the Product(s): During the order process we will let you know when we will deliver the Product(s) to you. We normally aim to dispatch our Product(s) to you the next working day after we send you an Acceptance Notification.
We will send you a despatch email as soon as your goods have been despatched. We will deliver the Product(s) to you as soon as reasonably possible and we will contact you with an estimated delivery date, which will be within 14 days after the day on which we send you our Acceptance Notification.

6.4 If you are not at home when the Product(s) is delivered: If no one is available at your address to take delivery, a note will be left informing you of how to rearrange delivery or collect the Product(s) from a local depot as per our nominated courier's procedures and instructions.

6.5 If you do not re-arrange delivery: If you do not collect the Product(s) from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 8.2 will apply.

6.6 When you become responsible for the Product(s): The Product(s) will be your responsibility from the time we deliver the Product(s) to the address you gave us or from when you collect it from us.

6.7 When you own Product(s): You own the Product(s) once we have received payment in full.

6.8 What will happen if you do not give required information to us: We may need certain further information from you so that we can supply the Product(s) to you, for example (but not limited to), size, colour, style, engraving text. If so, this will have been stated in the description of the Product(s) on our website. We will contact you to ask for this further information. If you do not give us this further information within a reasonable time of us asking for it, or if you give us incomplete or incorrect further information, we may either end the contract (and clause 8.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Product(s) late or not supplying any part of them if this is caused by you not giving us the further information we need within a reasonable time of us asking for it.

6.9 Import regulations and duty

If you order goods from our Site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. You must comply with all applicable laws and regulations of the country for which the goods or services are destined. Please note that items may not be deliverable overseas due to local law and it shall be your responsibility for any failure to deliver the goods overseas due to local law. We will not be liable for any breach by you of any laws.


7. YOUR RIGHTS TO END THE CONTRACT

7.1 You can always end the contract with us: Your rights to end the contract will depend on why you would like to end the contract, what Product(s) you have purchased, whether there is anything wrong with the Products(s), how we are performing, and when you decide to end the contract:

(a) If you have just changed your mind about the Product(s): Under the Consumer Contracts Regulations 2013, you may have a legal right to change your mind about purchasing the Product(s) and receive a refund. These rights are explained in more detail at clause 7.3 to 7.5 below.

(b) If what you have purchased is faulty or misdescribed you may have a legal right to end the contract (or to get the Product(s) repaired or replaced or to get some or all of your money back), see clause 9;

(c) If you want to end the contract because of something we have done or have told you we are going to do, see clause 7.2;

(d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 7.6.

7.2 Ending the contract because of something we have done or are going to do: If you are ending the contract for a reason set out at (a) to (d) below, the contract will end immediately when you tell us and we will refund you in full for any Product(s) which have not been provided and you may also be entitled to compensation. The reasons are:

(a) we have told you about an upcoming change to the Product(s) or the terms of the contract which you do not agree to;

(b) we have told you about an error in the price or description of the Product(s) you have ordered and you do not wish to proceed;

(c) you have a legal right to end the contract because of something we have done wrong; or

(d) there is a risk that supply of the Product(s) may be significantly delayed because of an event outside our control (see clause 14).

7.3 When you cannot cancel because you have changed your mind: You do not have a right to change your mind in respect of:

(a) any Product(s) which have been tailored specifically to your requirements, for example (but not limited to) bespoke orders, engraved orders;

(b) any Product(s) where security label has been removed;

1.    (c) Earrings, for safety and hygiene reasons; or

(d) any Product(s) which become mixed inseparably with other items after their delivery.

7.4 When you can cancel because you have changed your mind: Unless clause 7.3 applies, as a consumer you have the legal right to cancel the contract during the ‘cooling-off period’ set out in clause 7.5 below. This means that during the ‘cooling-off period’, if you change your mind or decide for any other reason that you do not want to receive or keep Product(s), you can notify us of your decision to cancel the contract and receive a refund.

7.5 ‘Cooling-off period’ i.e. how long do I have to change my mind? You have from the date you receive the Acceptance Notification until 14 days after the day you (or someone you nominate) receives the Product(s) to change your mind, unless the Product(s) you’ve ordered are split into several deliveries over different days in which case you can change your mind about the Product(s) until 14 days after the day you (or someone you nominate) receives the last delivery of the Product(s).

7.6 Ending the contract where we are not at fault and there is no right to change your mind: Even if we are not at fault and you do not have a right to change your mind you can still end the contract before it is completed, but you may have to pay us compensation. The contract for the Product(s) is completed when the Product(s) is paid for and delivered. If you want to end the contract before it is completed where we are not at fault and you have not changed your mind in accordance with clause 7.5 just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for Product(s) not provided, but we may deduct our reasonable costs or costs already incurred in providing the Product(s) to you from that refund (or, if you have not made an advance payment, charge you).

7.7 How to end the contract with us (including if you have changed your mind): To end the contract with us, please email us at contact@cristinacipollijewellery.com
Please provide your name, home address, order number and your contact telephone number.

7.8 Returning Product(s) after ending the contract: If you end the contract for any reason after Product(s) have been despatched to you or you have received them, you must return them to us. You must either post them back to us at Flat 5, 64 Pembridge Villas, London, W11 3ET, or (if they are not suitable for posting) allow us to collect them from you. If you are exercising your right to change your mind during the ‘cooling-off period’ you must send off the Product(s) within 14 days of telling us you wish to end the contract.

7.9 When we will pay the costs of return: We will pay the costs of return if:

(a) the Product(s) are faulty or misdescribed;

(b) you are ending the contract because we have told you of an upcoming change to the Product(s) or these terms, an error in pricing or description, or because you have the legal right to do so as a result of something we have done wrong; or

(c) you are exercising your right to change your mind and you are returning the Product(s) from an address in the UK.
In all other circumstances you must pay the costs of return (if any). If we are responsible for paying for the costs of you returning the Product(s) to us, you may use the free post return label which may have accompanied the Product(s) when it is delivered to you (if you do not have such free post return label please email us at contact@cristinacipollijewellery.com

7.10 What we charge for collection: If you are responsible for the costs of return of the Product(s) and you are unable to return the Product(s) to us by post then we may need to collect the Product(s) from you and we will charge you the direct cost to us for collection.

7.11 How we will refund you: We will refund you the price you paid for the Product(s) including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described in clause 7.12.

7.12 Deductions from refunds if you are exercising your right to change your mind: If you are exercising your right to change your mind during the ‘cooling-off period’:

(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Product(s), if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Product(s) and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the Product(s) delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

(c) Where the Product(s) involve the provision of a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to how much work has been completed, in comparison with the full coverage of the contract.

7.13 When your refund will be made: We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind and we have not offered to collect the Product(s), your refund will be made within 14 days from the day on which we receive the Product(s) back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product(s) back to us. In all other cases, your refund will be made within 14 days of you telling us that you have changed your mind.

 

8. OUR RIGHTS TO END THE CONTRACT

8.1 We may end the contract if you break it: We may end the contract at any time by writing to you if:

(a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Product(s);

(c) you do not, within a reasonable time, allow us to deliver the Product(s) to you or collect them from us; or

8.2 You must compensate us if you break the contract: If we end the contract in the situations set out in clause 8.1 we will refund any money you have paid in advance for Product(s) we have not provided but we may deduct or charge reasonable compensation for the net costs we will incur or will have incurred as a result of your breaking the contract.

9. IF THERE IS A PROBLEM WITH THE PRODUCT(S)

9.1 How to tell us about complaints and / or problems with the Product(s): If you have any q